TERMS AND CONDITIONS OF ENROLMENT:
The Cairns Language Centre/Eurocentres Cairns [the College] believes that students are both citizens and members of the academic community. By accepting an enrolment to the College, the student agrees to:
- abide by the College’s Student Code of Conduct;
- pay all fees;
- be responsible for understanding and maintaining a standard of academic honesty (the work submitted by students enrolled at the College is presumed to be their own);
- keep the College informed if there are any changes to his/her residential and postal address as well as current contact telephone and Australian mobile numbers;
- the College identifying and publishing the student’s name and any photographic images captured in the College’s promotional material;
- the College Fee Refund Policy.
VISA INFORMATION: Non-Australian passport holders can study short courses in Australia on a variety of visas. Full details are available on the Department of Immigration and Citizenship (DIAC) website. Some of the more popular visa options include:
TOURIST VISA (Subclass 676): This is a temporary visa generally granted for a stay of three (3) months or six (6) months. In certain circumstances a stay of 12 months may be granted. Tourist Visa holders may study for up to three (3) months on a tourist visa as part of their stay. This visa is for those who are outside Australia and want to apply for a visa to visit Australia or, if already in Australia, want to extend their stay as visitors. Students travelling on a Tourist Visa or ETA Visa will not be permitted to work.
VISITOR ELECTRONIC TRAVEL AUTHORITY (ETA): An ETA is equivalent to a Tourist Visa, but there is no stamp or label in the ETA holder’s passport and there is no need to visit an Australian diplomatic office to submit an application. Applications for ETA’s can be submitted through travel agents, airlines or Department of Immigration and Citizenship website. An ETA can only be applied for outside of Australia. It is valid for multiple visits within 12 months from date of issue; maximum length of each visit is three months.
WORKING HOLIDAY VISA (subclass 417) & WORK AND HOLIDAY VISA (subclass 462): The *Working Holiday and **Work and Holiday Programmes provide opportunities for people between 18 and 30 years from arrangement countries to holiday in Australia and to supplement their travel funds through incidental employment. These visa holders are able to study for up to seventeen (17) weeks.
* For people from Belgium, Canada, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong, Republic of Ireland, Italy, Japan, Republic of Korea, Malta, Netherlands, Norway, Sweden, Taiwan and United Kingdom.
**For tertiary educated people from Chile, Iran and Thailand to holiday up to 12 months in Australia.
STUDENT VISA: Students who wish to study for longer than 12 weeks and are unable to obtain a Working Holiday Visa must apply for a Student Visa. Students must enrol in a Super Intensive or Intensive course with an approved CRICOS course code. The student’s passport country and course of study determines the student visa assessment level. Full details are available at http://www.immi.gov.au/allforms/pdf/1219i.pdf.
A student travelling on a Student Visa will be permitted to work in Australia for up to 20 hours per week. Most Student Visa holders will automatically receive permission to work with their visa.
A Student Visa includes the following conditions:
- Payment of all fees;
- Satisfy course requirements by achieving a record of satisfactory academic performance and attend at least 80% of all your scheduled classes;
- Be continually covered by the compulsory Overseas Student Health Cover for all of your time in Australia;
- Inform the College’s Administration immediately if you change address;
- Cannot change education provider for the first six (6) months without submitting an application to DIAC;
- Inform DIAC if you change your student status or withdraw from the course that you are enrolled in;
- Extend your student visa before it expires;
- Students are required to provide the College with certified and translated academic records upon request by the College.
The Cairns Language Centre/Eurocentres Cairns [the College] Policy of Fee Refunds and Tuition Fees has been determined in accordance with the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (“the National Code”), made under the Education for Overseas Students Act 2000 (ESOS ACT), Education (Overseas Student) Regulations 1998, made under EOS Act (EOS Reg), and the Education Services for Overseas Students Amendment Act 2010.
|A||Enrolment Fee. Non-refundable|
|B||Accommodation / Placement Fees. Non-refundable|
|C||If Visa application is rejected or if a student becomes ill prior to visa approval, written notice must be given within seven days. Full Refund * (less Enrolment and Accommodation / Placement Fee)|
|D||If student cancels twenty-eight days or more before course starting date. Refund – 90% of tuition fees|
|E||If student cancels less than twenty-eight days before course starting date. Refund – 75% of tuition fees|
|F||If a student cancels or transfers to another institution after course commences. No Refund / No charge for Letter of Release|
|G||In the event of cancellation of accommodation or early departure students must provide two weeks notice. No refund will be made for those two weeks.|
|H||The College guarantees to run all courses as advertised. In the event of the cancellation of the course by the College, all fees will be refunded within 2 weeks directly to the person who contracted with the College unless that person authorises otherwise.|
|I||Student cancellations are subject to the College Fee Refund Policy and will be processed 4 weeks from receiving written notice. Refunds will be forwarded directly to the person who contracted with the College unless that person authorises otherwise.|
|J||This agreement does not remove the right to take further action under Australia’s consumer protection laws. Dispute resolution processes do not circumscribe the student’s right to pursue other legal remedies.|
|K||In the event of the cancellation of a packaged activity due to medical reasons or unforeseen circumstances after course commencement, a refund is not available; however, alternative activities or English lessons will be arranged to the value of the individual activity package value.|
Refunds must be collected within three (3) months of the cancellation date. In the event of a re-application within a 12-month period the non-refundable enrolment and placement fees will not be re-charged. * All refunds will be made directly to the person who contracted with the College within four (4) weeks of advice of visa refusal.
PROCEDURES FOR COMPLAINTS AND APPEALS
Should there be any occasion when an issue, complaint or problem arises, please confront the issue as quickly as possible, rather than continue unhappily. The following steps are available:
1 Discuss or resolve the difficulty with the student or staff member(s) in question, for example:
- If the issue concerns class work or a course the problem should be discussed with your teacher
- If the issue concerns accommodation it should be discussed with the Homestay Co-ordinator
- If the issue concerns fees it should be discussed with administration
- If the issue concerns changes to some aspect of the College life it should be discussed with a teacher
- If the issue concerns a fi nancial dispute see the College Refund Policy which is determined in accordance with the National Code of Practice for Registration Authorities and Providers of Education and
Training to Overseas Students 2007 (“the National Code”), made under the Education for Overseas Students Act 2000 (ESOS ACT), Education (Overseas Student) Regulations 1998, made under
EOS Act (EOS Reg), and the Education Services for Overseas Students Amendment Act 2010.
2 Either person may nominate a support person to accompany them at any stage of the process. The student will maintain his/her enrolment throughout the process.
3 If a resolution cannot be reached, discuss the diffi culty with the Director of Studies, a senior member of staff nominated by the Director of Studies, or in the absence of the Director of Studies, a person nominated by the Principal. An interpreter may be used to help resolve the issue. A mediator with knowledge of the student’s culture or a mediator or support person may be brought in to help with the resolution process. The mediator will be brought in at the student’s expense. Independent mediators are available upon request or ring Dispute Resolution Branch, Department of Justice and Attorney General on 1800 017 288
4 If the difficulty has still not been resolved either person from step 3 may make a written request for resolution of the matter to the Director of Studies or a senior member of staff nominated by the Director of Studies. The matter is now considered a complaint and the process will commence within 10 working days of lodgement of the complaint and support information. Written requests will only be accepted if steps 1 and 2 have been completed.
5 The Director of Studies may then attempt to resolve the grievance through further negotiation or mediation, or may advise the complainant in writing that the grievance is considered to be frivolous and/or vexatious, and that no enquiry is to be made.
6 If the grievance has not been resolved nor the complaint dismissed the Director of Studies will convene a College Grievance Committee, which would be established on an ad hoc basis and would usually consist
of 2-3 people for each case.
7 The outcome of the College Grievance Committee’s deliberations will be communicated in writing to both parties involved in the grievance. This communication should normally include an offer from the Director of Studies or a senior member of staff nominated by the Director of Studies to debrief or otherwise provide further assistance to either party. All written communications should be signed by the parties and photocopies will be kept in order to provide evidence of the receipt of the document.
8 The Director of Studies or a senior member of staff nominated by the Director of Studies may monitor, or be directed by the College Grievance Committee to monitor, the resolution of the dispute for a maximum period of one month, and may wish to make further recommendations (in writing) should the settlement not resolve the dispute to the satisfaction of both parties.
9 A grievance case would be considered closed upon receipt by the Director of Studies of a written withdrawal of the grievance by the complainant or of a written agreement between both parties.
10 Decisions by the College Grievance Committee, the Director of Studies or the senior member of staff nominated by the Director of Studies may be appealed in writing to the Principal.
11 The Principal shall then investigate the matter, and may establish a Grievance Appeal Panel to consider the matter, which would be established on an ad hoc basis and would usually consist of 2-3 people for each case. If a student is concerned about the actions of this College they may approach the State Authority for CRICOS Registration. In Queensland this is the Department of Education and Training. The Director-General of the Department of Education and Training has the power to suspend or cancel the College’s CRICOS registration if a breach of the requirements of registration provision is proved.
12 The decision shall be communicated in writing to both parties.
13 The decision of the Principal or the Grievance Appeal Panel shall be considered fi nal. These procedures do not limit a student’s rights to follow other legal remedies. After the process has been completed if a Student Visa student is concerned about the action of the College please contact in writing Qld Department of Education, Senior Education Offi cer, Offi ce of Non-State Education, PO Box 15033, BRISBANE CITY EAST, QLD 4002 or the Overseas Student Ombudsman on firstname.lastname@example.org or call 1300 362 072